Maruti Suzuki Reaches Out To Cyclone-Affected Areas Of Chennai & Andhra Pradesh
The company sent out 7,00,000 SMS alerts containing precautionary steps to its customers to ensure that they could take precautionary measures to safeguard their cars against potential damage
Maruti Suzuki has intensified support to its customers in cyclone-affected regions of Chennai and parts of Andhra Pradesh.
As soon as the news about the cyclone ‘Michaung’ was reported, Maruti Suzuki sent out 7,00,000 SMS alerts containing precautionary steps to its customers so that they could take precautionary measures to safeguard their cars against potential damage.
Post cyclone Maruti Suzuki has collaborated with its dealer partners and made several arrangements at its workshops. The Company has identified and assigned area-specific Service Managers to assist distressed customers. Their contact information has been shared for direct communication so that customers get quick service support, mobilised 46 tow trucks from neighbouring cities and activated 34 Maruti Roadside Assistance vehicles for quick response, augmented spare parts inventory for ready availability, created a pool of trained manpower from its service workshops, in nearby cities, for quicker redressal, and collaborated with insurance firms for faster claim processing and settlement.
The company is making efforts to quickly repair and hand over the impacted vehicles to its customers. To ensure customer mobility is not hampered even when their vehicle is under repair, the company is providing loaner cars and has also partnered with cab service providers.
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